My App Won’t Open

Problem: My App Won’t Open

No worries! Just follow these steps:

Step 1: Restart Your Device

1. Open Settings (if this doesn’t work, see Step 2):

   • Look for the gear icon on your home screen and tap it.

2. Go to "General":

   • On the left side, you’ll see different options. Find and tap "General".

3. Turn Off Your Device:

   • Scroll down in "General" until you see the "Shut Down" option in blue text.

   • Tap it.

   • A slider will appear. Drag it to the right with your finger.

4. Turn Your Device Back On:

   • Wait until the iPad is completely off.

   • Press and hold the power button (top right of the device) until the Apple logo appears.

After restarting, the app should work again.

Important:
If this doesn’t fix the issue, contact us!

• Message us on WhatsApp or call us: +49 228 534 140 17

Step 2: If Settings Won’t Open

Option 1: For Devices with iOS 18 or Later

1. Open Control Center:

   • Swipe down from the top-right corner of the screen.

2. Shut Down:

   • Tap the power icon (a circle with a line at the top).

   • A slider will appear. Drag it to the right with your finger.

3. Turn Back On:

   • Press and hold the power button until the Apple logo appears.

Important:
If this doesn’t fix the issue, contact us!

• Message us on WhatsApp or call us: +49 228 534 140 17

Option 2: Let the Device Battery Discharge

1. Discharge the Battery:

   • Leave the iPad until the battery is completely empty, and the device shuts off by itself.

2. Charge the Device:

   • Connect the iPad to a charger and wait until it charges again.

3. Restart the Device:

   • Turn it on and check if the app is working.